Shipping policy
SHIPPING POLICY
We work to process and ship orders as efficiently as possible so your pet products arrive quickly and securely. Most orders are prepared for shipment within 2–4 business days after payment has been successfully processed.
Processing times may occasionally be extended during holidays, weekends, severe weather events, or periods of increased order volume. Once an order ships, a tracking confirmation email will be sent to the email address provided during checkout.
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UNITED STATES SHIPPING
At this time, we only ship within the United States.
Estimated shipping timeframes:
– Economy Shipping: approximately 4–7 business days
– Standard Shipping: approximately 2–5 business days
– Expedited or Priority Shipping (when available): approximately 1–3 business days
Estimated delivery windows are provided by the shipping carrier and may vary depending on destination, weather conditions, holidays, or carrier-related service interruptions.
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ORDER TRACKING
Tracking information is sent once your order has been shipped. Customers can use the provided tracking number to monitor shipment progress and delivery updates directly through the carrier.
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SHIPPING ADDRESS INFORMATION
Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete. Orders returned, delayed, or lost due to incorrect address information may not qualify for replacement or reimbursement.
If an address correction is needed, please contact us immediately after placing your order. We cannot guarantee modifications once an order has entered fulfillment or shipment processing.
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LOST, STOLEN, OR DELIVERED PACKAGES
After a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not liable for packages reported as lost, stolen, or missing after confirmed delivery.
For delivery-related concerns, shipment delays, or missing package investigations, customers should contact the shipping carrier directly for additional support and claim assistance.